Last Updated: 7 September 2025
This Privacy Policy explains how The Dark House (“Company”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website the-dark-house.com and participate in our immersive horror experiences. By using our Site or booking with us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Personal Information: Name, email address, phone number, billing details, and booking information.
- Experience-Related Information: Safety waivers, preferences, and group details required for participation.
- Technical Information: IP address, browser type, device type, and browsing behavior on our Site.
- Optional Information: Reviews, feedback, or other content you choose to provide.
2. How We Use Your Information
We use your information for purposes including:
- Processing and confirming bookings.
- Managing payments and deposits.
- Communicating with you regarding your reservation, safety instructions, or updates.
- Enhancing our services and improving guest experience.
- Ensuring compliance with legal obligations.
3. Sharing of Information
We respect your privacy and do not sell your personal information. We may share data only in the following circumstances:
- With payment service providers to process transactions securely.
- With IT, hosting, and communication providers who assist us in running the Site.
- With legal authorities, if required by law or to protect our rights, safety, or property.
4. Data Security
We implement reasonable security measures to protect your personal information. However, no system can be guaranteed 100% secure. By using the Site, you acknowledge the inherent risks of transmitting data over the internet.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy and to comply with legal obligations. You may request deletion of your personal information by contacting us (see Section 10).
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data (subject to legal or contractual restrictions).
- Withdraw consent for marketing communications.
7. Cookies
- Our Site may use cookies and similar technologies to enhance functionality and improve user experience.
- You may manage or disable cookies through your browser settings, but certain features of the Site may not function properly without them.
8. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party websites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
The Dark House
📧 Email: support@the-dark-house.com
📍 Address: Hassan Ma’moon, Al Mintaqah as Sādisah, Nasr City, Cairo Governorate 4450476
